Senior Call Center Agent

Window Nation

Fulton, MD, United States
On-site
Scripted sales journey leadership
Morning evening weekend shift availability
Holiday shift availability
Window Nation is seeking a Senior Call Center Agent in Fulton, MD, to enhance customer experiences during their purchasing journey. The ideal candidate will lead and mentor fellow agents while ensuring high-quality service

Job Summary

  • Window Nation is recruiting the best talent to ensure the highest quality customer experience for every homeowner.
  • The Senior Call Center Agent will lead customers through a scripted journey to schedule appointments with the third largest window replacement company.
  • This role includes opportunities to coach, train, and mentor fellow agents while supporting management with various reporting requirements.

Matching Summary

Match Score: 85

Window Nation is seeking a Senior Call Center Agent in Fulton, MD, to enhance customer experiences during their purchasing journey. The ideal candidate will lead and mentor fellow agents while ensuring high-quality service.

Skills & Requirements

Must-have

  • Scripted sales journey leadership
  • Morning evening weekend shift availability
  • Holiday shift availability

Nice-to-have

  • Coaching and mentorship experience
  • Authentic self expression
  • Growth mindset culture

Key Requirements

  • Availability for morning shifts
  • Availability for evening shifts
  • Availability for weekend shifts
  • Availability for holidays

Work Rights

Not specified

Tailored Resume

Cover Letter