Investigate and resolve issues, working with colleagues to find solutions and ensure customers are never left stuck
Job Summary
Investigate and resolve issues, working with colleagues to find solutions and ensure customers are never left stuck.
Share your expertise by supporting new users, helping to develop guidance materials and training resources written in plain language that clerks and RFOs will instantly recognise.
Stay connected to the sector through User Groups and industry developments, and feed that knowledge back into how we improve our products and services.
Matching Summary
Investigate and resolve issues, working with colleagues to find solutions and ensure customers are never left stuck.
Skills & Requirements
Must-have
Finance systems experience
Local council finance processes
Customer issue resolution
Customer relationship building
Product demonstration support
Nice-to-have
Helpful and problem-solving mindset
Plain language communication
Real-world perspective
Stay connected to sector developments
Key Requirements
Experience working with finance systems within parish or town councils
Experience with council finance systems, accounting processes, or in a Responsible Financial Officer (RFO), clerk, or finance-related role