Help Desk Support Specialist (mexico)

OpenSesame

Mexico
Not specified; competitive + fair compensation bas...
Remote
Tier 1 it support ticket resolution
User account provisioning and management
Hardware and software troubleshooting
This role serves as the first point of contact for resolving technical issues and managing user access in a fast-paced remote environment

Job Summary

  • This role serves as the first point of contact for resolving technical issues and managing user access in a fast-paced remote environment.
  • The position requires ownership of issues from initial report through resolution while adhering to strict SLA standards.
  • OpenSesame values collaboration, customer focus, and reliability within an IT team dedicated to keeping employees productive.

Matching Summary

This role serves as the first point of contact for resolving technical issues and managing user access in a fast-paced remote environment.

Salary

Not specified; Competitive and fair compensation based on skills and performance

Skills & Requirements

Must-have

  • Tier 1 IT support ticket resolution
  • User account provisioning and management
  • Hardware and software troubleshooting
  • Remote work environment experience
  • Strong communication with non-technical users

Nice-to-have

  • Knowledge base article creation
  • Process improvement initiative participation
  • Peer training session delivery
  • Collaboration with Systems Engineering team

Key Requirements

  • Experience with OKTA and Microsoft Intune
  • Proficiency with Jira and Confluence tools
  • Ability to resolve 50 tickets weekly by 6 months
  • Track record of delivering excellent results

Work Rights

Must be based in Mexico

Tailored Resume

Cover Letter