Customer Success Consultant Team Manager

RELX

Multiple Locations
Base: $81,400 - $173,700; bonus/equity: $125,300 -...
Customer success management
Team leadership and development
Data analytics expertise
Lead, coach, and develop a global team of Customer Success Consultant SMEs, ensuring strong expertise across products, workflows, and use cases

Job Summary

  • Lead, coach, and develop a global team of Customer Success Consultant SMEs, ensuring strong expertise across products, workflows, and use cases.
  • Drive operational excellence, cross-functional alignment, and systematic customer feedback to inform product and renewals strategy, and enhance customer value.
  • The company offers comprehensive benefits including health, retirement, and wellbeing programs, promoting a healthy work/life balance.

Matching Summary

Lead, coach, and develop a global team of Customer Success Consultant SMEs, ensuring strong expertise across products, workflows, and use cases.

Salary

Base: $81,400 - $173,700; Bonus/Equity: $125,300 - $267,500; Benefits: Comprehensive health, retirement, wellbeing programs

Skills & Requirements

Must-have

  • Customer Success Management
  • Team Leadership and Development
  • Data Analytics Expertise
  • AI Solutions Knowledge
  • Academic and Government Customers
  • Cross-functional Collaboration

Nice-to-have

  • Thought Leadership
  • Customer-centric Problem Solving
  • Strategic Impact
  • Continuous Learning Culture
  • Healthy Work/Life Balance

Key Requirements

  • Bachelor’s degree required
  • Proven people management experience
  • Experience in SaaS, data analytics, publishing, and/or research solutions
  • Deep understanding of Academic & Government customer workflows
  • Excellent analytical, communication, and presentation skills
  • Proven cross-functional collaboration experience
  • Familiarity with Elsevier’s product portfolio
  • Project management experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter