The Tech Support Specialist position at Honeywell involves providing high-quality technical support for enterprise quality management software in the life sciences sector. The role requires proficiency in Salesforce, debugging skills, and collaboration with cross-functional teams to enhance customer satisfaction
Job Summary
Provide dependable technical software support for enterprise quality management software geared toward the life sciences industries at the L2 level.
Facilitate prompt identification, investigation, resolution, and replication of technical issues, and conduct root cause analysis.
Cultivate internal relationships with product management and R&D teams to expedite complex cases.
Matching Summary
Match Score: 85
The Tech Support Specialist position at Honeywell involves providing high-quality technical support for enterprise quality management software in the life sciences sector. The role requires proficiency in Salesforce, debugging skills, and collaboration with cross-functional teams to enhance customer satisfaction.
Skills & Requirements
Must-have
Enterprise quality management software support
L2 technical support
Root cause analysis
Salesforce platform proficiency
CRM tools and ticketing systems
Cloud-based application debugging
Nice-to-have
Knowledge-sharing culture
Process development
Systemic coordination challenges
Key Requirements
2-5 years of experience in technical support
B.E./B.Tech in Computer Science or related field
Working knowledge of SQL and a programming language