Helpdesk Analyst Iii

MRI Software

**
It technical experience
It ticketing tools
Windows, microsoft 365
** MRI Software is seeking a Helpdesk Analyst III with a strong background in IT technical support to join their expanding IT team. The role requires expertise in IT ticketing systems, problem-solving skills, and familiarity with Windows, Microsoft 365, and basic networking concepts. **

Job Summary

  • We are expanding quickly and are looking for an enthusiastic, hardworking, and determined individual with IT Technical experience to join the IT Team.
  • Hybrid working arrangements, Annual performance-related bonus, 6x Flexi Anyday, Medical insurance coverage for extended family members.
  • MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play.

Matching Summary

Match Score: 75

** MRI Software is seeking a Helpdesk Analyst III with a strong background in IT technical support to join their expanding IT team. The role requires expertise in IT ticketing systems, problem-solving skills, and familiarity with Windows, Microsoft 365, and basic networking concepts. **

Skills & Requirements

Must-have

  • IT Technical experience
  • IT ticketing tools
  • Windows, Microsoft 365
  • Active Directory, MS office
  • Basic Networking concepts
  • Ticket SLA management
  • Endpoint management tools

Nice-to-have

  • Enthusiastic, hardworking, determined
  • Problem solving skills
  • Collaboration platforms knowledge
  • Engaging, fun & inclusive culture
  • People-first approach

Key Requirements

  • 5-7 years of experience
  • Bachelor’s degree or equivalent experience
  • Proficiency in Windows and macOS
  • Experience with ticketing systems
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter