Senior Executive, Customer Service

FWD

Kuala Lumpur, Malaysia
Experience in customer service
Ability to handle complaints
Knowledge in life and general insurance
The Senior Executive Customer Service role is responsible for handling all customer enquiries and service requests across various communication channels

Job Summary

  • The Senior Executive Customer Service role is responsible for handling all customer enquiries and service requests across various communication channels.
  • This role promotes the positive image of the company by delivering competent and efficient service experiences.
  • FWD TIM is dedicated to driving operational excellence and innovation across all business functions.

Matching Summary

The Senior Executive Customer Service role is responsible for handling all customer enquiries and service requests across various communication channels.

Skills & Requirements

Must-have

  • Experience in customer service
  • Ability to handle complaints
  • Knowledge in life and general insurance

Nice-to-have

  • Positive and driven work attitude
  • Resourceful and good problem-solving skills
  • Experience in providing guidance or training

Key Requirements

  • Diploma/Degree holder
  • At least 4 years of experience
  • Preferably possess relevant insurance certifications

Work Rights

Not specified

Tailored Resume

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