Not specified (assumed to be onsite or hybrid based on industry norms).
6+ years mortgage servicing experience
Strong knowledge of gse guidelines
Proficient in microsoft excel and word
Carnegie Mortgage Partners LLC is seeking a Supervisor for their Quality Control team, responsible for overseeing call monitoring and ensuring compliance with company standards. The ideal candidate should have significant experience in mortgage servicing, supervisory experience, and strong analytical skills
Job Summary
The Supervisor leads the Quality Control team to ensure high-quality interactions between homeowners and customer-facing agents.
Responsibilities include managing audit schedules, creating employee improvement plans, and partnering with leadership on remediation strategies.
The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Carnegie Mortgage Partners LLC is seeking a Supervisor for their Quality Control team, responsible for overseeing call monitoring and ensuring compliance with company standards. The ideal candidate should have significant experience in mortgage servicing, supervisory experience, and strong analytical skills.
Skills & Requirements
Must-have
6+ years mortgage servicing experience
Strong knowledge of GSE guidelines
Proficient in Microsoft Excel and Word
Experience in Call Center audit processes
Ability to work overtime as needed
Nice-to-have
Prior supervisory experience preferred
Knowledge of ACES system
Self-motivated with minimal supervision
Strong analytical problem solving skills
Excellent communication skills
Key Requirements
High School Diploma required; Bachelor's degree preferred
6+ years of mortgage servicing experience
Prior supervisory experience preferred
Smartphone meeting security standards required for employment