Not specified; generous discounts from over 350 re...
Fully remote
Second-level technical support
Windows 11 and linux endpoints
Microsoft 365 and vpn troubleshooting
The role provides a single point of contact for customers, delivering second-level technical support and timely restoration of normal service
Job Summary
The role provides a single point of contact for customers, delivering second-level technical support and timely restoration of normal service.
EML fosters a learning culture with over 4,000 dedicated employees committed to helping people return to work through ongoing support.
Employees enjoy benefits including flexible work arrangements, comprehensive health insurance, gym memberships, and up to 16 weeks of paid parental leave.
Matching Summary
The role provides a single point of contact for customers, delivering second-level technical support and timely restoration of normal service.
Salary
Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews
Skills & Requirements
Must-have
Second-level technical support
Windows 11 and Linux endpoints
Microsoft 365 and VPN troubleshooting
Active Directory and SCCM administration
Mobile device management (MDM)
Hardware and software inventory management
Nice-to-have
Strong communication skills
Customer-centric environment experience
Mentoring Level 1 staff
Vendor liaison capabilities
Flexible work style
Key Requirements
Minimum 3 years hands-on IT support experience
Full Australian working rights without restriction
ITIL v4 certification essential
CompTIA A+ or Microsoft 365 Administration qualifications highly regarded
Work Rights
Must have full Australian working rights without restriction