Head Of Operations & Retention For Dtc Health Wellness

Jobgether

Nigeria
On-site
Transform post-purchase operations
Optimize customer journeys after checkout
Build efficient operational processes
The Head of Operations & Retention for a DTC Health Wellness brand in Nigeria is a leadership position focused on enhancing post-purchase operations to improve customer retention and overall experience. The role involves overseeing operational systems, optimizing customer journeys, and fostering sustainable growth in a fast-paced, entrepreneurial environment

Job Summary

  • This leadership role is focused on transforming post-purchase operations into a competitive advantage by improving fulfillment, customer retention, and overall experience.
  • You will oversee critical operational systems, optimize customer journeys after checkout, and build efficient processes that support sustainable growth.
  • Working in a fast-paced and entrepreneurial environment, you will have significant ownership and influence across logistics, support, and performance metrics.

Matching Summary

Match Score: 85

The Head of Operations & Retention for a DTC Health Wellness brand in Nigeria is a leadership position focused on enhancing post-purchase operations to improve customer retention and overall experience. The role involves overseeing operational systems, optimizing customer journeys, and fostering sustainable growth in a fast-paced, entrepreneurial environment.

Skills & Requirements

Must-have

  • transform post-purchase operations
  • optimize customer journeys after checkout
  • build efficient operational processes

Nice-to-have

  • strategic operator mindset
  • thrives in fast-paced environment
  • passionate about operational excellence

Key Requirements

  • Leadership experience in operations
  • Experience with DTC health wellness brands
  • Proven track record in customer retention

Work Rights

Not specified

Tailored Resume

Cover Letter