De030649-hr Service Delivery Analyst

Accenture

Taguig, Philippines
Hybrid
Manage tier 1 hr queries
Employee demographic data management
Hybrid work setup
The HR Customer Service is the one-stop shop for benefits, payroll, or any other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters

Job Summary

  • The HR Customer Service is the one-stop shop for benefits, payroll, or any other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters.
  • The role involves managing and executing highly critical and complex HR Customer Service transactions and acting as first level escalation for operational challenges.
  • The project offers a hybrid work setup with weekends off and is located in Taguig Uptown Bonifacio Tower 3.

Matching Summary

The HR Customer Service is the one-stop shop for benefits, payroll, or any other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters.

Skills & Requirements

Must-have

  • Manage tier 1 HR queries
  • Employee demographic data management
  • Hybrid work setup
  • Escalation handling for HR issues
  • Chatbot (ADA) management and training

Nice-to-have

  • Multi-geography employee support
  • Project shift morning schedule
  • Experience with payroll and benefits inquiries

Key Requirements

  • At least 2 years relevant HR delivery experience
  • Right to live and work in the country
  • Standard HR Service Delivery Profile

Work Rights

Must have right to live and work in this country

Tailored Resume

Cover Letter