The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports
Job Summary
The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports.
A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.
The role requires professionally handling high volumes of incoming customer inquiries across various channels and continuously identifying opportunities to improve processes.
Matching Summary
The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports.
Skills & Requirements
Must-have
Omni-Channel Experience
Handling high volumes of inquiries
Own laptop or desktop required
Ability to handle B2B and B2C functions
Video call capability with 15Mbps internet
Nice-to-have
Process improvement mindset
Demonstrates company culture
Flexibility to switch between channels
Key Requirements
1-2 years Customer Service experience
Experience with chats, emails, phone, social media