CONTRACT / PERMANENT JOBS!Consultant/ Sr. ConsultantOperations Support Engineer (6 personnel required)SINGAPOREANS/PRs (S$6,700.00) Period of Engagement 12 Months Start Aug / Sep 2026 LOCATION Singapore WORKING HOURS Regular shift ABOU TTHE ROLE An operations support engineer will be working with the product team that seeks to design and develop software applications that help product team to better serve the needs of the people of Singapore. To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organisations. Looking for a Operations Support Engineer who will be part of the main development team to provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. JOB DESCRIPTION Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records. Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provid