Customer Service Team Leader

Aussie Broadband

Traralgon, Victoria, Australia
Customer service experience
Technical and account support
Leadership strengths
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
  • The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more.

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical and account support
  • Leadership strengths
  • Advanced computer skills
  • Team-focused environment

Nice-to-have

  • Helpful telco understanding
  • Clear and approachable communication
  • Guiding and uplifting others
  • Thoughtful negotiation skills
  • People-centred solutions

Key Requirements

  • Understanding of telco space
  • Leadership experience
  • Customer service expertise
  • Comfort with advanced computer skills
  • Negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter