Satair - Customer Resolution Specialist - Airbus Channel, Apac

Satair Pte Ltd

Singapore, Singapore
Material order processing
Customer request handling
Invoice discrepancy resolution
Responsible for the order processing, administration and management of Material orders received from Airbus customers

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from Airbus customers.
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.
  • Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from Airbus customers.

Skills & Requirements

Must-have

  • Material order processing
  • Customer request handling
  • Invoice discrepancy resolution
  • Proactive customer updates
  • Internal order management
  • KPI measurement and reporting

Nice-to-have

  • Team player attitude
  • Positive attitude
  • Desire to achieve results
  • Creative problem-solving
  • Structured working style

Key Requirements

  • Diploma with 2+ years customer service experience
  • Excellent MS Office (Excel, PowerPoint) knowledge
  • Basic shipping knowledge advantageous
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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