Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to drive global initiatives within their Customer Success team. The role emphasizes cross-functional coordination, strategic planning, and enhancing digital customer engagement to improve customer retention and satisfaction

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI-powered tools.
  • You will coordinate across technical teams and field organizations to ensure a unified 'One Workday' digital roadmap.
  • Workday offers a flexible work approach requiring at least half of the time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to drive global initiatives within their Customer Success team. The role emphasizes cross-functional coordination, strategic planning, and enhancing digital customer engagement to improve customer retention and satisfaction.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Gainsight or Planhat platform knowledge

Nice-to-have

  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification
  • Vision-driven strategic mindset

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Experience translating business needs into roadmaps
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

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