Complaints And Disputes Officer, Italy

Aginsurancejobs

Italy
Primarily onsite
Dispute resolution experience
Insurance industry experience
Italian and english communication
The Complaints and Disputes Officer position at AIG in Italy focuses on managing dispute resolution processes within the insurance sector, requiring strong technical skills and experience in complaint handling. The role emphasizes effective communication and relationship building, alongside a commitment to fair outcomes for customers

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 82

The Complaints and Disputes Officer position at AIG in Italy focuses on managing dispute resolution processes within the insurance sector, requiring strong technical skills and experience in complaint handling. The role emphasizes effective communication and relationship building, alongside a commitment to fair outcomes for customers.

Skills & Requirements

Must-have

  • dispute resolution experience
  • insurance industry experience
  • Italian and English communication
  • regulatory timeframes adherence
  • root cause analysis
  • process improvement identification

Nice-to-have

  • customer relationship building
  • stakeholder engagement
  • working unsupervised
  • risk-aware manner management
  • team collaboration

Key Requirements

  • Strong dispute resolution experience
  • Italian and English language proficiency
  • Complaint handling regulatory requirements for Italy
  • Computer/multiple systems literacy

Work Rights

Not specified

Tailored Resume

Cover Letter