Senior Manager, Order Experts – Svt

Zayo

Base: $95,700.00 - $147,200.00 usd annually; bonus...
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7+ years telecom or order management experience
3+ years managing managers and supervisors
Experience with salesforce tranzact som systems
** Zayo is seeking a Senior Manager of Order Experts to lead operational strategies that enhance order execution and customer experience within a dynamic, cross-functional environment. The ideal candidate should possess significant experience in telecom operations, managing teams, and collaborating with external vendors. **

Job Summary

  • This role leads the Order Experts function by translating business objectives into scalable operational processes that support revenue realization and customer experience.
  • The Senior Manager will manage both internal teams and outsourced Konecta partners while ensuring strict adherence to SLAs and quality standards.
  • Candidates must possess a player-coach mindset to provide hands-on support during high-volume periods while driving strategic operational improvements.

Matching Summary

Match Score: 75

** Zayo is seeking a Senior Manager of Order Experts to lead operational strategies that enhance order execution and customer experience within a dynamic, cross-functional environment. The ideal candidate should possess significant experience in telecom operations, managing teams, and collaborating with external vendors. **

Salary

Base: $95,700.00 - $147,200.00 USD annually; Bonus/Equity: Discretionary annual incentive plan eligible; Benefits: Health insurance, 401(k), paid time off

Skills & Requirements

Must-have

  • 7+ years telecom or order management experience
  • 3+ years managing managers and supervisors
  • Experience with Salesforce Tranzact SOM systems
  • Cross-functional program management expertise
  • Vendor and outsourced team management

Nice-to-have

  • Player-coach mindset for high-volume periods
  • Ability to navigate ambiguous operational challenges
  • Strategic execution balancing short-term and long-term goals
  • Strong data-driven decision-making capabilities

Key Requirements

  • Bachelor's degree required
  • Minimum 7 years in telecom/order management
  • Minimum 3 years managing multi-layered teams
  • Working knowledge of Salesforce Tranzact SOM

Work Rights

Not specified

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