Product Support Team Lead - Iberia

Jobgether

Netherlands, Netherlands
**
Leading and scaling customer support
Operational excellence
Improving key support metrics
** Jobgether is seeking a Product Support Team Lead for the Iberian market, responsible for leading a customer support team to enhance customer experience and operational efficiency. The role emphasizes people leadership, process optimization, and leveraging technology to drive high-quality service delivery. **

Job Summary

  • This position is posted by Jobgether on behalf of a partner company.
  • You will be responsible for driving operational excellence, improving key support metrics, and ensuring consistent, high-quality service delivery.
  • This is a high-impact leadership role where your work directly improves customer experience and operational efficiency.

Matching Summary

Match Score: 75

** Jobgether is seeking a Product Support Team Lead for the Iberian market, responsible for leading a customer support team to enhance customer experience and operational efficiency. The role emphasizes people leadership, process optimization, and leveraging technology to drive high-quality service delivery. **

Skills & Requirements

Must-have

  • leading and scaling customer support
  • operational excellence
  • improving key support metrics
  • high-quality service delivery
  • people leadership
  • process optimization
  • data-driven decision-making
  • automation and tooling

Nice-to-have

  • fast-paced environment
  • shaping support scaling
  • smarter use of technology

Key Requirements

  • Product Support Team Lead experience
  • Iberia market experience
  • fully remote work

Work Rights

Not specified

Tailored Resume

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