Norwegian Cruise Line is seeking a Communication Services Manager to oversee communication revenue products onboard their ships. The role focuses on driving sales, managing the Internet Café, providing technical support, and enhancing the communication experience for both guests and crew
Job Summary
The Communications Services Manager will be responsible for overseeing and managing all communication revenue products on the ship, including guest and crew internet, cellular land & sea services, the Norwegian app, and stateroom phones.
With a dedicated focus on driving sales, marketing, achieving revenue targets, and providing Level 1 guest-facing technical support, the primary role is to ensure a seamless and efficient communication experience for guests and crew.
The CSM will manage the ship's Internet Café and other communication services, work closely with the IT support team, Guest Services, and other onboard departments, while playing a vital role in maximizing revenue through communication package sales.
Matching Summary
Match Score: 85
Norwegian Cruise Line is seeking a Communication Services Manager to oversee communication revenue products onboard their ships. The role focuses on driving sales, managing the Internet Café, providing technical support, and enhancing the communication experience for both guests and crew.
Skills & Requirements
Must-have
oversee communication revenue products
drive sales and marketing
achieve revenue targets
provide Level 1 technical support
manage Internet Cafe operations
Nice-to-have
strong interpersonal skills
adapt to fast-paced environment
gather feedback for improvement
Key Requirements
High school diploma or equivalent
Previous experience in sales, marketing and/or customer service