Benefits Administration Services Associate Iii

Conduent Business Services

Pasay City, Philippines
Not specified; not specified; not specified
On-site
Advising participants on plan provisions
Completing customer inquiries with limited supervision
Documenting calls in case management system
Conduent Business Services is seeking a Benefits Administration Services Associate III in Pasay City, Philippines. The role involves advising participants on plan provisions, responding to inquiries, and ensuring compliance with call center metrics while supporting a collaborative work culture

Job Summary

  • The role involves improving participant decision-making by advising them on specific plan provisions and benefits.
  • Associates are responsible for responding to client inquiries via telephone and web while adhering to strict metrics.
  • The position requires documenting all interactions in a case management system and assisting junior staff when needed.

Matching Summary

Match Score: 75

Conduent Business Services is seeking a Benefits Administration Services Associate III in Pasay City, Philippines. The role involves advising participants on plan provisions, responding to inquiries, and ensuring compliance with call center metrics while supporting a collaborative work culture.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • advising participants on plan provisions
  • completing customer inquiries with limited supervision
  • documenting calls in case management system
  • meeting timeliness and accuracy standards
  • escalating issues as appropriate

Nice-to-have

  • assisting junior employees with guidance
  • advocating for participants with vendors
  • thrive in a culture valuing individuality

Key Requirements

  • Ability to work with limited supervision
  • Experience with case management systems
  • Strong communication skills for client inquiries

Work Rights

Not specified

Tailored Resume

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