Head Of Customer And Policy Services (giám Đốc Cấp Cao Quản Lý Khách Hàng & Dịch Vụ Hợp Đồng)
Prudential Assurance UK
Thành phố Hồ Chí Minh, Vietnam
On-site
End-to-end customer and policy servicing strategy
Digital-first, omni-channel service excellence
Operational controls and sustainable growth
Prudential Assurance UK is seeking a Head of Customer and Policy Services in Ho Chi Minh City, Vietnam. The role involves leading the customer servicing strategy, ensuring service excellence, and driving digital transformation while managing risk and compliance
Job Summary
Prudential’s purpose is to be partners for every life and protectors for every future.
Senior leader accountable for setting and delivering Prudential Vietnam’s end-to-end customer and policy servicing strategy.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
Matching Summary
Match Score: 85
Prudential Assurance UK is seeking a Head of Customer and Policy Services in Ho Chi Minh City, Vietnam. The role involves leading the customer servicing strategy, ensuring service excellence, and driving digital transformation while managing risk and compliance.
Skills & Requirements
Must-have
end-to-end customer and policy servicing strategy
digital-first, omni-channel service excellence
operational controls and sustainable growth
contact center and complaints management
policy servicing operations
Nice-to-have
partners for every life and protectors for every future
diversity is celebrated and inclusion assured
platform for people to do their best work
support career ambitions
Connect, Grow, and Succeed
Key Requirements
Master’s degree in business administration, marketing, or related field preferred
10-year experience in Life Insurance/Banking/Finance services
5-year experience in management and leadership
Demonstrable history of enhancing customer service and satisfaction