It Support Technician

A.P. Moller - Maersk

Gb
Hybrid
Desktop management and asset management
Onsite support for it equipment
Remote it support services
The IT Support Technician is responsible for providing onsite support for desktop management, asset management, and physical support for IT equipment, while the majority of Maersk Technology support will be provided remotely

Job Summary

  • The IT Support Technician is responsible for providing onsite support for desktop management, asset management, and physical support for IT equipment, while the majority of Maersk Technology support will be provided remotely.
  • Key responsibilities include handling and preparing HW 2nd and 3rd Level desktop and infrastructure support, problem and incident management, and acting as a local project coordinator for hardware/software updates.
  • Maersk offers a supportive environment with world-class learning programs, a diverse and inclusive culture, hybrid working flexibility, and industry-leading benefits such as pension and family health/dental insurances.

Matching Summary

The IT Support Technician is responsible for providing onsite support for desktop management, asset management, and physical support for IT equipment, while the majority of Maersk Technology support will be provided remotely.

Skills & Requirements

Must-have

  • Desktop management and asset management
  • Onsite support for IT equipment
  • Remote IT support services
  • Microsoft Office 365 suite
  • Active Directory knowledge
  • IT Service Management application

Nice-to-have

  • Collaborative and inclusive culture
  • Continuous learning and development
  • Hybrid working flexibility
  • Industry leading benefits

Key Requirements

  • ITIL V3 Foundation Certification
  • Advanced desktop usage / Mobile Devices /Windows 11/ Mac OS
  • Apple Mac knowledge
  • Microsoft operating systems and connectivity
  • Common PC accessories setup
  • Basic server and network troubleshooting skills
  • File and print services knowledge
  • AV equipment knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter