Eligibility Officer

EML

Adelaide, Australia
Fully remote
Investigating and gathering information
Managing claim determinations
Customer service focus
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim

Job Summary

  • An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
  • This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
  • EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.

Matching Summary

An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.

Skills & Requirements

Must-have

  • Investigating and gathering information
  • Managing claim determinations
  • Customer service focus
  • Written and verbal communication skills
  • Analysing information for decisions

Nice-to-have

  • Learning culture
  • Diverse and collaborative team
  • Work-life balance support
  • Corporate wellbeing program

Key Requirements

  • Return to Work Act knowledge
  • Tertiary studies advantageous
  • Previous worker's compensation experience advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter