Product Technical Support Analyst Ii

Worldpay (FIS)

Jacksonville, FL, US
Treasury management software
Client relationship management
Troubleshoot treasury functions
Serve as a primary point of contact for clients using Treasury Management software

Job Summary

  • Serve as a primary point of contact for clients using Treasury Management software.
  • Address technical inquiries and resolve product‑related issues to ensure customer satisfaction.
  • Build and maintain strong client relationships by understanding client needs and business processes.

Matching Summary

Serve as a primary point of contact for clients using Treasury Management software.

Skills & Requirements

Must-have

  • Treasury Management software
  • client relationship management
  • troubleshoot treasury functions
  • issue analysis and research
  • collaborative team environment

Nice-to-have

  • knowledge of Treasury Management solutions
  • self-starter
  • work independently
  • willingness to share knowledge

Key Requirements

  • Bachelor’s degree or equivalent
  • 2+ years Prior Client Experience
  • Basic SQL and data knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter