The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities
Job Summary
The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities.
Essential functions include interacting with the ACD system, administering desk-side technical support, and coordinating day-to-day operational IT activities.
The firm celebrates excellence, collaboration, and community, offering a supportive culture with generous compensation packages and benefits.
Matching Summary
The Technology Support Specialist provides customers with desk-side technology support and assists with strategic projects and operational activities.
Skills & Requirements
Must-have
IT Help Desk ticketing system
troubleshooting hardware and software issues
basic desktop application support
basic support for mobile devices
technology policies and procedures
Nice-to-have
cooperative team environment
work-life balance
warmth and authenticity
Key Requirements
Associate degree
At least two (2) years of technology support experience
Experience in a professional services organization