The Access Operations Associate provides a seamless experience for those calling 785-KIDS for new patient, marketing and general inquires, including coordination of telephone triage support services
Job Summary
The Access Operations Associate provides a seamless experience for those calling 785-KIDS for new patient, marketing and general inquires, including coordination of telephone triage support services.
Using appropriate tools and resources, the Access Operations Associate goes above and beyond to provide and document accurate information that meet and exceed quality standards, resulting in consistently excellent patient and customer experiences.
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.
Matching Summary
The Access Operations Associate provides a seamless experience for those calling 785-KIDS for new patient, marketing and general inquires, including coordination of telephone triage support services.
Skills & Requirements
Must-have
Handle high volume of calls
Provide accurate information
Navigate telephony platform
Basic understanding of medical terminology
Professional, confident, courteous interaction
Nice-to-have
Seamless patient experience
Exceed quality standards
Continuous improvement of quality
People first. Children always.
Key Requirements
1 year of experience in customer service, hospitality or equivalent