The Customer Engagement Manager will develop comprehensive patient support programs to enhance therapy adherence and the overall patient journey experience
Job Summary
The Customer Engagement Manager will develop comprehensive patient support programs to enhance therapy adherence and the overall patient journey experience.
This role requires managing digital engagement strategies across major platforms while coordinating with internal teams for seamless service delivery.
Candidates must ensure all initiatives comply with regulatory requirements while optimizing engagement metrics based on performance data.
Matching Summary
The Customer Engagement Manager will develop comprehensive patient support programs to enhance therapy adherence and the overall patient journey experience.
Skills & Requirements
Must-have
5 years pharmaceutical industry experience
3 years consumer marketing or social media
Patient support solution design
Digital analytics and KOL management
Insurance collaboration models
Nice-to-have
Experience in chronic disease areas
Obesity or diabetes market knowledge
Referral system expertise
Patient-centric solution design skills
Key Requirements
Bachelor's degree in Marketing, Digital Media, or Public Health
Minimum 5 years of pharmaceutical industry experience
At least 3 years in consumer marketing or social media platforms