Client Operations Manager

Clyde & Co

Manchester, United Kingdom
Fully remote
Client sla and kpi compliance
Contract and regulatory compliance
E-billing process management
The purpose of this role is to manage all operational aspects of key accounts, providing excellent client service by supporting all practice areas and regions that work on key account clients

Job Summary

  • The purpose of this role is to manage all operational aspects of key accounts, providing excellent client service by supporting all practice areas and regions that work on key account clients.
  • The Client Operations Manager has responsibility for the delivery of KPI and SLA compliance as well as compliance to our regulatory and other contractual obligations and will lead on all continuous improvement activity across Key Accounts.
  • Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work.

Matching Summary

The purpose of this role is to manage all operational aspects of key accounts, providing excellent client service by supporting all practice areas and regions that work on key account clients.

Skills & Requirements

Must-have

  • Client SLA and KPI compliance
  • Contract and regulatory compliance
  • E-billing process management
  • Data analysis for improvement
  • Insurance litigation processes knowledge
  • MS Office proficiency

Nice-to-have

  • Collaborative working relationships
  • Creative problem-solving
  • Continuous improvement leadership
  • Positive and tenacious attitude

Key Requirements

  • Demonstrable data analysis experience
  • Experience presenting to groups
  • Proven continuous improvement track record

Work Rights

Not specified

Tailored Resume

Cover Letter