Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact in the travel industry
Job Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact in the travel industry.
This role is critical to ensuring effective workforce management solutions that balance strategic scheduling with real-time operational responsiveness to maintain exceptional SLAs.
Employees benefit from flexible health and welfare insurance plans, retirement programs, parental leave, travel perks, and access to extensive learning and leadership development resources.
Matching Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact in the travel industry.
Skills & Requirements
Must-have
Advanced proficiency in IEX and Cisco tools
Real-time contact center performance monitoring
Workforce schedule development and optimization
Intraday staffing adjustments and management
Data analysis and reporting skills
Scheduling and real-time workforce management
Nice-to-have
Strong presentation and influencing skills
Experience with multi-skilled or multi-channel environments
Change management and continuous improvement mindset