Senior Production Readiness Manager

Workday

Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
Workday is seeking a Senior Production Readiness Manager to lead customer-facing roles during deployments, ensuring successful performance testing and transitions to production. The ideal candidate should possess a strong technical background, extensive experience in customer support, and excellent project management skills

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities in production to maximize product performance.
  • Candidates must possess a BS or MS in a Technical Degree or equivalent experience along with 7+ years of technical support for complex software environments.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to lead customer-facing roles during deployments, ensuring successful performance testing and transitions to production. The ideal candidate should possess a strong technical background, extensive experience in customer support, and excellent project management skills.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge
  • Workday product architecture understanding
  • Senior leadership influence skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years technical support experience
  • 5+ years customer support or consulting experience
  • Experience with ERP system performance (SaaS preferred)
  • APJ shift availability (6:30am to 3:30pm India time)

Work Rights

Not specified

Tailored Resume

Cover Letter