AIG is seeking a Complex Claims Examiner to join their team in Hong Kong, focusing on managing key employee compensation claims and delivering high-quality customer service. The role emphasizes proactive claims handling, effective communication, and continuous improvement in claims processes
Job Summary
The role involves managing key employee compensation claims including coverage determination, quantum analysis, and legal liability assessment within authority limits.
Candidates will work with Team Managers to ensure effective vendor and litigation management while maintaining consistent proactive claims handling.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its global team.
Matching Summary
Match Score: 85
AIG is seeking a Complex Claims Examiner to join their team in Hong Kong, focusing on managing key employee compensation claims and delivering high-quality customer service. The role emphasizes proactive claims handling, effective communication, and continuous improvement in claims processes.
Skills & Requirements
Must-have
Complex claims handling experience
Coverage determination skills
Quantum analysis expertise
Legal liability assessment
Vendor and litigation management
Policy interpretation accuracy
Nice-to-have
Continuous improvement mindset
Empathetic customer service
Stakeholder communication skills
Quality Assurance Review participation
Global best practice adherence
Key Requirements
Technical claims competence for moderate to lower complexity claims
Financial control through reserve discipline
Ability to handle complex claims within authority limits