It Operations Manager

IG Group

3 days onsite
It service management principles
Incident, problem, change, asset, config practices
Continuous improvement culture
IG Group is seeking an IT Operations Manager to lead their IT Service Management team, focusing on operational governance, stakeholder management, and continuous improvement. The role requires extensive experience in IT Service Management, particularly in fast-paced environments, with a strong emphasis on communication and team leadership

Job Summary

  • The successful candidate will be responsible for the leadership of the IT Service Operations function, overseeing the Incident, Problem, Change Asset and Config practices.
  • Driving ongoing iterative Design/Improvement, Implementation and Governance of a strategy for IT Service Operations in IG, setting out a roadmap to achieve it and creating a link between current and future operating models.
  • Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression.

Matching Summary

Match Score: 85

IG Group is seeking an IT Operations Manager to lead their IT Service Management team, focusing on operational governance, stakeholder management, and continuous improvement. The role requires extensive experience in IT Service Management, particularly in fast-paced environments, with a strong emphasis on communication and team leadership.

Skills & Requirements

Must-have

  • IT Service Management principles
  • Incident, Problem, Change, Asset, Config practices
  • continuous improvement culture
  • stakeholder management
  • IT Service Management MI/KPIs

Nice-to-have

  • systems thinking mentality
  • financial derivatives knowledge
  • growth mindset
  • financial products interest

Key Requirements

  • 12+ Years’ experience in globally dispersed Service Management teams
  • 5+ years managing an IT Service Management Team
  • Experience in fast-moving CI/CD environment
  • Experience in Service Management in B2B and B2C environments
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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