Quality Assurance Analyst (new Program- 2 Openings)
AllianceOne
Maumee, OH, US
Base: $17.00ph; bonus/equity: not specified; benef...
On-site
Monitoring customer interactions
Internal monitoring quotas
Analyzing adherence to policies
AllianceOne, a subsidiary of Teleperformance, is seeking two Quality Assurance Analysts for their Maumee, OH location. The role involves monitoring customer interactions to ensure quality standards are met, providing feedback to agents, and identifying performance trends
Job Summary
The Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on every interaction.
Responsibilities include analyzing adherence to quality policies and procedures, providing effective feedback on agent performance, and accurately inputting monitoring results.
Comprehensive benefits include Health Insurance, HSA/FSA plans, Paid Time Off, Optional Daily Pay, EAP, and 401k after 90 days.
Matching Summary
Match Score: 85
AllianceOne, a subsidiary of Teleperformance, is seeking two Quality Assurance Analysts for their Maumee, OH location. The role involves monitoring customer interactions to ensure quality standards are met, providing feedback to agents, and identifying performance trends.
Salary
Base: $17.00/hour; Bonus/Equity: Not specified; Benefits: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days