Guest Service Manager

JLL

Cambridge, MA, US
Base: $60,400.00 – $65,000.00 usd py; bonus/equity...
Onsite
Exceptional client experience delivery
Proactive communication and high-touch service
Implementation of experience program
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching contributions, comprehensive medical, dental & vision care, and paid parental leave.

Matching Summary

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.

Salary

Base: $60,400.00 – $65,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching, Medical, Dental & Vision Care, Paid parental leave, Paid Time Off, Company Holidays, Early access to earned wages

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high-touch service
  • Implementation of experience program
  • Daily operations oversight
  • Problem resolution for building services
  • Quality assurance checks

Nice-to-have

  • Passion for service and hospitality
  • Brilliant people skills
  • Enhance employee engagement
  • Collaborative with service line leads

Key Requirements

  • Previous Supervisory or Management experience preferred
  • Experience in Hospitality industry or commercial real estate knowledge preferred
  • High school diploma or GED
  • Proven ability to manage multiple priorities
  • Proficient in Google Suite

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter