Solera is seeking a Data Entry Support Team Lead for its AUTOonline solution, focused on the German market. The role involves managing a team of data support representatives, ensuring high-quality customer interactions and performance management while fostering a collaborative team culture
Job Summary
The role involves leading a team of approximately 15 members responsible for processing and digitalizing motor vehicle accident reports.
Performance management is a key activity ensuring the team delivers high-quality interactions using various KPIs and SLA measures.
The position requires strong communication skills to liaise between the data support team and other departments for product enhancement.
Matching Summary
Match Score: 85
Solera is seeking a Data Entry Support Team Lead for its AUTOonline solution, focused on the German market. The role involves managing a team of data support representatives, ensuring high-quality customer interactions and performance management while fostering a collaborative team culture.
Skills & Requirements
Must-have
2-5 years total work experience
1-2 years in leadership role
Very good command of German language
Very good command of English language
Data accuracy and compliance procedures
Nice-to-have
Spanish language skills
Collaborative mindset
Adaptability to changing priorities
Strong problem-solving abilities
Key Requirements
2-5 years total work experience
1-2 years in leadership or coordination role
Fluency in German and English (spoken and written)