The Outreach Specialist is responsible for scheduling members for enrollment into an eligible care management program, supporting Sharecare’s VBCM program through telephonic/digital enrollment
Job Summary
The Outreach Specialist is responsible for scheduling members for enrollment into an eligible care management program, supporting Sharecare’s VBCM program through telephonic/digital enrollment.
Essential job functions include using an automated dialer for outbound calls, explaining the VBCM program, scheduling appointments, and accurately collecting and updating member data.
The role requires strong sales, telephonic communication, and customer service skills, with a demonstrated ability to be professional, self-directed, and proficient in problem-solving.
Matching Summary
The Outreach Specialist is responsible for scheduling members for enrollment into an eligible care management program, supporting Sharecare’s VBCM program through telephonic/digital enrollment.
Skills & Requirements
Must-have
Telephonic/digital enrollment
Automated dialer usage
Customer service excellence
Data collection and input
Professionalism and adaptability
Nice-to-have
Initiative and mature judgment
Problem-solving skills
Resilience in fast-paced environment
Influencing outcomes
Key Requirements
Minimum one year experience in sales driven, call center, or customer service