Area Service Manager (m/w/d) Nord-ost

Carrier

Nord-ost, Germany
Not specified; not specified; benefits include 30 ...
Disciplinary leadership of service technicians
Dispatch management and scheduling
Economic kpi responsibility for region
You are responsible for the disciplinary and technical leadership of technicians in factory customer service as well as dispatch staff

Job Summary

  • You are responsible for the disciplinary and technical leadership of technicians in factory customer service as well as dispatch staff.
  • The role involves steering service operations based on economic and strategic criteria while ensuring quality and improving customer satisfaction.
  • Employees benefit from 30 days of paid vacation, company pension plans, and exclusive discounts on Viessmann Climate Solutions products.

Matching Summary

You are responsible for the disciplinary and technical leadership of technicians in factory customer service as well as dispatch staff.

Salary

Not specified; Not specified; Benefits include 30 days vacation and company pension

Skills & Requirements

Must-have

  • Disciplinary leadership of service technicians
  • Dispatch management and scheduling
  • Economic KPI responsibility for region
  • Quality assurance for service deployments
  • Customer satisfaction improvement initiatives

Nice-to-have

  • Strategic contribution to service strategy
  • Active participation in ISO 9001 certification
  • Development of new service offerings
  • Negotiation skills and business acumen
  • Passion for energy transition

Key Requirements

  • Completed training as HVAC technician (SHK) or Heating Engineer
  • Minimum 5 years experience in SHK customer service
  • First leadership experience preferred
  • Valid driver's license class B required
  • Fluent German language skills required

Work Rights

Not specified

Tailored Resume

Cover Letter