Retail Service Specialist

AAA (Automobile Club)

Hemet, CA, United States
Base: $22.00-$23.00 ph; bonus/equity: incentive pr...
Dmv and notary services
Member check in and distribution
Cross sell and offer other services
This position is the primary provider of Member Services within a Branch, servicing member needs by providing DMV and Notary services, and supporting the Branch at reception with member check in and distribution of maps and tour books

Job Summary

  • This position is the primary provider of Member Services within a Branch, servicing member needs by providing DMV and Notary services, and supporting the Branch at reception with member check in and distribution of maps and tour books.
  • The role involves supporting other branch functions in travel, including hotel and car reservations, and domestic hotel packages, while also being responsible for servicing member needs, maintaining service quality levels, and adding value through MRM to cross sell and offer other services.
  • Remarkable benefits include health coverage for medical, dental, vision, 401(K) saving plans with company match AND Pension, tuition assistance, floating holidays and PTO for community volunteer programs, paid parental leave, wellness programs, and employee discounts.

Matching Summary

This position is the primary provider of Member Services within a Branch, servicing member needs by providing DMV and Notary services, and supporting the Branch at reception with member check in and distribution of maps and tour books.

Salary

Base: $22.00-$23.00 per hour; Bonus/Equity: incentive program based upon team and individual performance; Benefits: Health coverage for medical, dental, vision, 401(K) saving plans with company match AND Pension, Tuition assistance, Floating holidays and PTO for community volunteer programs, Paid parental leave, Wellness programs, Employee discounts

Skills & Requirements

Must-have

  • DMV and Notary services
  • member check in and distribution
  • cross sell and offer other services
  • high levels of accuracy
  • sales and service environment
  • teamwork environment

Nice-to-have

  • legendary service and beneficial products
  • supporting different cultures, backgrounds, personalities, and strengths
  • career-minded, service-driven professionals

Key Requirements

  • Experience in retail sales, banking or similar customer service/sales environment
  • Proven ability to exceed assigned sales or service quality goals
  • Ability to work overtime including Saturdays
  • Experience with Microsoft Office
  • Ability to travel locally when necessary
  • A high school diploma or GED
  • Successful completion of background check and drug screening
  • Notary Public - National Notary Association within 1 Year Required

Work Rights

Not specified

Tailored Resume

Cover Letter