The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information
Job Summary
The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information.
This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives.
Promote a culture of knowledge sharing and employee and manager self-service through enablement and communication campaigns.
Matching Summary
The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information.
Skills & Requirements
Must-have
ServiceNow Knowledge Base administration
HR content governance
platform optimization
cross-functional collaboration
data-driven improvements
Nice-to-have
passion for digital knowledge tools
proactive mindset
culture of self-service
continuous improvement
Key Requirements
5–9 years of experience
HR, knowledge management, HR service delivery, or digital HR roles
Proven experience with knowledge management systems
Strong understanding of HR processes and policies
Excellent collaboration, communication and technical writing skills
Analytical and proactive mindset
Ability to manage multiple stakeholders and projects