Not specified (assumed hybrid based on industry standards).
5+ years desktop support experience
3+ years vip user support
Windows and mac os proficiency
Optimum Solutions is seeking a Desktop Support Specialist with over five years of desktop support experience, including three years assisting VIP users. The role involves providing technical support for desktop and mobile devices, facilitating user training, and managing AV equipment for events
Job Summary
The role requires a specialist with over 5 years of experience in desktop support and at least 3 years assisting VIP users.
Responsibilities include providing end-to-end technical support for mobile devices using ABM and Samsung KNOX while managing AV equipment for events.
The position involves serving as an Office 365 consultant to help users maximize tools like Outlook, Teams, and SharePoint.
Matching Summary
Match Score: 85
Optimum Solutions is seeking a Desktop Support Specialist with over five years of desktop support experience, including three years assisting VIP users. The role involves providing technical support for desktop and mobile devices, facilitating user training, and managing AV equipment for events.
Skills & Requirements
Must-have
5+ years Desktop Support experience
3+ years VIP user support
Windows and Mac OS proficiency
Office 365 application expertise
ABM and Samsung KNOX mobile management
AV equipment setup and troubleshooting
Nice-to-have
User coaching and training skills
Self-service adoption promotion
Cyber malware alert response
Network upgrade facilitation
Event technical support capability
Key Requirements
5+ years working experience in Desktop Support
3+ years working experience in Assisting VIP users
Proficiency with Windows and Mac operating systems