Remote Support Engineer

GE HealthCare UK

Hino, United Kingdom
Remote technical support
Remote troubleshooting
It knowledge
Provide high-quality remote technical support and service coordination for medical equipment to maintain operational efficiency in hospitals and clinics

Job Summary

  • Provide high-quality remote technical support and service coordination for medical equipment to maintain operational efficiency in hospitals and clinics.
  • Drive improvements in remote problem-solving rates, optimize service costs, and support field teams with advanced troubleshooting strategies.
  • Ensure smooth communication with local teams, customers, and higher-level technical support (L3/L4) by combining deep technical expertise, leadership, and process improvement.

Matching Summary

Provide high-quality remote technical support and service coordination for medical equipment to maintain operational efficiency in hospitals and clinics.

Skills & Requirements

Must-have

  • remote technical support
  • remote troubleshooting
  • IT knowledge
  • network understanding
  • digital platforms
  • customer interaction skills

Nice-to-have

  • leadership skills
  • process improvement
  • analytical skills
  • data-driven decisions
  • coaching abilities

Key Requirements

  • 7+ years of experience in specific modalities
  • Advanced IT knowledge
  • Remote troubleshooting experience
  • Project management skills
  • English: Good to fluent level

Work Rights

Not specified

Tailored Resume

Cover Letter