Senior Analyst, Customer Contact Center

Manulife Financial Corporation

Onsite
2-3 years customer service experience
Crm system proficiency
Insurance industry knowledge
The role involves handling 24/7 customer and sales enquiries regarding policy benefits and claims in a timely manner

Job Summary

  • The role involves handling 24/7 customer and sales enquiries regarding policy benefits and claims in a timely manner.
  • Employees will collaborate with cross-functional teams including Claims, POS, and NBUW to resolve complex customer issues efficiently.
  • The company offers a flexible environment focused on well-being, inclusion, and career growth within a global financial services provider.

Matching Summary

The role involves handling 24/7 customer and sales enquiries regarding policy benefits and claims in a timely manner.

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • CRM system proficiency
  • Insurance industry knowledge
  • Handling policy benefits and claims
  • Multi-channel communication skills

Nice-to-have

  • Strong analytical thinking
  • Adaptability to changing workloads
  • Collaborative team environment
  • Commitment to continuous learning
  • High-pressure situation management

Key Requirements

  • University or College Degree
  • 2-3 years of experience in call center or insurance
  • Proficiency in digital tools and CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter