Technical Support Representative Ii: Card Processing Solutions
jackhenry.dev
Allen, TX, USA
Hybrid
Visa/mastercard dispute caseload management
Chargebacks and monitoring case status
Resolve cases in accordance with service level standards
Jack Henry is seeking a Technical Support Representative II for its Debit/Credit Card Services team. The position requires at least two years of experience in financial institutions focusing on debit/credit card dispute processing and is primarily on-site, with a hybrid work option available
Job Summary
Manage Visa/MasterCard dispute caseload and perform chargebacks and monitor case status as appropriate.
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS).
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions.
Matching Summary
Match Score: 85
Jack Henry is seeking a Technical Support Representative II for its Debit/Credit Card Services team. The position requires at least two years of experience in financial institutions focusing on debit/credit card dispute processing and is primarily on-site, with a hybrid work option available.
Skills & Requirements
Must-have
Visa/MasterCard dispute caseload management
Chargebacks and monitoring case status
Resolve cases in accordance with Service Level Standards
Process cardholder claims within Reg E and Z timeframes
Navigate multiple applications simultaneously
Nice-to-have
Continuous improvement in product knowledge
Team environment with shared objectives
General knowledge of the financial industry
Key Requirements
At least 2 years work experience in a financial institution