The role involves setting up a customer-focused tele-calling center to maximize lead-to-issuance conversion rates for a new health insurance venture
Job Summary
The role involves setting up a customer-focused tele-calling center to maximize lead-to-issuance conversion rates for a new health insurance venture.
Candidates must collaborate with marketing, product, and technology teams to reimagine the online customer buying journey and create differentiated propositions.
The position requires leading a team of ecommerce and telesales professionals while ensuring compliance with regulatory requirements and high standards of customer service.
Matching Summary
The role involves setting up a customer-focused tele-calling center to maximize lead-to-issuance conversion rates for a new health insurance venture.
Skills & Requirements
Must-have
12-15 years ecommerce and telesales experience
3+ years leadership role in sales
Health insurance sector track record
Digital marketing fundamentals knowledge
CRM systems proficiency
Data analytics for sales optimization
Nice-to-have
MBA degree preferred
Passion for Zero to One organization building
Empathy-driven customer service approach
Strategic thinking capabilities
Experience with greenfield deployments
Key Requirements
Bachelor's degree in Business or Marketing; MBA preferred
Minimum 12-15 years of relevant industry experience