Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
50% in-office, 50% remote
Saas software support
Customer support experience
Troubleshooting and log analysis
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role involves providing software support, troubleshooting complex issues, and managing a queue of Human Capital Management cases while working in a shift rotation schedule

Job Summary

  • Our Customer Support teams are driven by a passion for our products and the success of our customers' user experience.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role involves providing software support, troubleshooting complex issues, and managing a queue of Human Capital Management cases while working in a shift rotation schedule.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Troubleshooting and log analysis
  • Talent Management solutions support
  • 365-day / 24x7 coverage
  • Human Capital Management cases

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting
  • Log reading and analysis skills
  • Ability to engage and coordinate multiple teams
  • Resilience with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter