Itsm Automation & Optimization Leader (itil Expert)

Northern Trust

Base: $137,400 - $240,400 usd; bonus/equity: discr...
10+ years it service management experience
Deep hands-on expertise in itil governance
Proven experience leading automation initiatives
This role is accountable for transforming IT services from manual, compliance-heavy processes to automated, data-driven operations

Job Summary

  • This role is accountable for transforming IT services from manual, compliance-heavy processes to automated, data-driven operations.
  • The position requires balancing operational stability with transformational change while leveraging AI and orchestration to reduce human dependency.
  • Northern Trust offers a comprehensive benefits package including retirement plans, health coverage, and a discretionary bonus program with an equity component.

Matching Summary

This role is accountable for transforming IT services from manual, compliance-heavy processes to automated, data-driven operations.

Salary

Base: $137,400 - $240,400 USD; Bonus/Equity: Discretionary bonus program may include equity; Benefits: Comprehensive package including 401k, pension, medical, dental, vision, and paid time off

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Deep hands-on expertise in ITIL governance
  • Proven experience leading automation initiatives
  • Strong understanding of COBIT and ISO/IEC 20000
  • Ability to lead globally without direct authority

Nice-to-have

  • Passion for process excellence and intelligent automation
  • Systems-thinking mindset for modern operating models
  • Experience challenging legacy processes
  • Mentoring capabilities for ITSM practitioners
  • Comfortable influencing senior stakeholders

Key Requirements

  • 10+ years of IT Service Management experience
  • Deep expertise in ITIL, COBIT, and ISO/IEC 20000
  • ITIL Certification (Intermediate or higher preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter