Senior Consultant, Customer Transformation, Service Designer, Ixd, Belfast Or Derry, Londonderry

Ernst & Young Global Ltd

Belfast, Northern Ireland, United Kingdom
**
4-5 years service design experience
Proficiency in figma and miro tools
Conducting user research and analysis
** Ernst & Young is seeking a Senior Consultant in Customer Transformation with a focus on service design in Belfast or Derry, Londonderry. The ideal candidate will have 4-5 years of experience in service design or a related field, with strong skills in user-centric design and client delivery. **

Job Summary

  • Join EY's Customer Transformation team to reimagine customer-facing functions through digital innovation and user-centric services.
  • You will design holistic services by utilizing human-centred design to identify pain points and co-create innovative solutions.
  • The role requires translating research-based insights into optimal end-user experiences while fostering a culture of innovation.

Matching Summary

Match Score: 75

** Ernst & Young is seeking a Senior Consultant in Customer Transformation with a focus on service design in Belfast or Derry, Londonderry. The ideal candidate will have 4-5 years of experience in service design or a related field, with strong skills in user-centric design and client delivery. **

Skills & Requirements

Must-have

  • 4-5 years Service Design experience
  • Proficiency in Figma and Miro tools
  • Conducting user research and analysis
  • Creating user journey maps and prototypes
  • Facilitating client workshops

Nice-to-have

  • Strong storytelling and communication skills
  • Experience with Agile methodologies
  • Cross-functional team collaboration
  • Passion for innovation and creativity
  • Ability to influence stakeholders

Key Requirements

  • Degree in Design, Business, Computer Science, or related field
  • 4-5 years proven experience in Service Design
  • Demonstrated experience delivering for external clients

Work Rights

Not specified

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