Group Manager, Audience Support

Adobe Media and Data Science Research (MDSR) Laboratory

San Francisco, United States
Base: $129,900 -- $229,700 annually; bonus/equity:...
Community management
Social media support
High-risk moments
Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale

Job Summary

  • Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale.
  • Collaborate with leaders to align product support and customer engagement with broader care strategy and known issues.
  • Identify emerging patterns and sentiment shifts across channels and share insights with Care, PR, and Product teams.

Matching Summary

Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale.

Salary

Base: $129,900 -- $229,700 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • community management
  • social media support
  • high-risk moments
  • enterprise social tooling
  • cross-functional partnership

Nice-to-have

  • clarity, empathy, and accuracy
  • actionable mentorship
  • continuous improvement
  • human ingenuity
  • AI innovation

Key Requirements

  • 8+ years of experience
  • 3+ years of people leadership experience
  • Excellent judgment
  • Excellent written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter