Not specified; generous discounts from over 350 re...
Fully remote
Extensive customer service experience
Proactive case management skills
Strong communication and rapport building
This role offers the opportunity to make a positive impact on injured workers' lives by managing their recovery and return-to-work journey within EML's Specialised Insurance Group
Job Summary
This role offers the opportunity to make a positive impact on injured workers' lives by managing their recovery and return-to-work journey within EML's Specialised Insurance Group.
The position involves proactively managing both physical and psychological claims, including determining liability, approving rehabilitation plans, and facilitating case conferences with multiple stakeholders.
EML provides a supportive culture with flexible work arrangements, allowing up to three days of remote work per week after the initial probationary period.
Matching Summary
This role offers the opportunity to make a positive impact on injured workers' lives by managing their recovery and return-to-work journey within EML's Specialised Insurance Group.
Salary
Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super
Skills & Requirements
Must-have
Extensive customer service experience
Proactive case management skills
Strong communication and rapport building
Nice-to-have
Allied health or rehabilitation background
Experience with mental health claims
Empathetic and resilient approach
Strategic thinking for claim outcomes
Key Requirements
Extensive customer service experience
Allied health or disability support experience (advantageous)
Ability to build trust and confidence with clients